At Khamer.in, we are committed to providing high-quality products and a smooth shopping experience. Please read our policy carefully to understand the timelines and conditions for returns, refunds, exchanges, cancellations, and shipping.

1. Return Policy

1.1 Damaged or Defective Products

• Returns are only accepted for damaged, defective, or incorrect products.

• Customers must report issues within 3 days of delivery.

• A mandatory unboxing video is required to claim a return.

1.2 Incorrect Items

• If you receive an incorrect product, notify us within 3 days of delivery, and we will arrange a replacement.

1.3 Non-Returnable Items

• Products valued at INR 3000 or more are non-returnable unless damaged or defective.

2. Refund Policy

2.1 Refund Approval Timeline

• Once we receive and inspect the returned product, we will approve/refuse the refund within 2–3 business days.

2.2 Refund Processing Timeline

• Approved refunds will be processed within 10 business days.

2.3 Refund Credit Timeline

• Refunds will be credited to the original payment method / provided bank details within 7–10 business days after processing.

📌 Total Refund Duration: Approximately 12–20 business days from the date the return is initiated.

2.4 Refund Amount

• For defective, damaged, or incorrect items, we refund the full purchase amount, including shipping charges.

3. Exchange & Replacement Policy

• Exchange/replacement requests must be made within 3 days of delivery.

• Once we receive the returned product, approval will be provided within 2–3 business days.

• The replacement product will be shipped within 3 business days after approval.

• Delivery of the replacement will take place within 7–10 business days of dispatch.

📌 Total Exchange/Replacement Duration: 10–15 business days.

4. Shipping & Delivery Policy

• Order Dispatch: Orders are shipped within 3 business days.

• Delivery Timeline: Orders are delivered within 7–10 business days after shipping.

📌 Total Delivery Duration: 10–13 business days from the order date.

5. Cancellation Policy

• Orders can be cancelled within 24 hours of placing the order or before dispatch.

• Once the order is shipped, cancellations are not possible, and the standard return policy will apply.

6. Contact Information

For returns, refunds, exchanges, cancellations, or shipping-related queries, contact us:
📧 Email: info@khamer.in
📞 Phone: +91 76973 93939